Technical Assistance

If your have any problems that are not solved here, you can feel free to contact us.

Cache related problems
If you are having problems with this web site, please clear your cache and try again before contacting us. The most common problem that people have is that they have some old information stored on their computer in a cache. When someone accesses a website, the computer looks in the cache, and compares that to what's on the Internet. If you have been to the same site before, and the computer doesn't notice any difference, it will simply use what is already on the computer instead of downloading it again. This works pretty well most of the time, speeding up access to web pages since computers can access what's on their hard drive much faster then downloading off the web. Problems occur when the computer doesn't notice that there is an updated file online, and tries to just use the one on its hard drive.

To fix this problem;

If using Internet Explorer 6.0, click on Tools, then Internet options. Under the General tab, in the Temporary Internet files box, click the Delete Files button. A prompt will come up, select Delete all offline content, then click OK. This may take a few minutes, if you have never done this before and use the Internet a lot.

If using Netscape 7, click on Edit, then Preferences. Under the Category column, click on Advanced, then Cache. Then click on both Clear Memory Cache and Clear Disk Cache. If you want to avoid this, and you do not have a problem with Internet speeds, you can select Once Per Session. This should not significantly lengthen download times, and should prevent most cache related problems with Netscape.

Setting CCFPD.net as your home page
If using Internet Explorer 6.0, click on Tools, then Internet options. Under the General tab, in the Home page box, type in after Address: www.ccfpd.net, then click OK.

If using Netscape 7, click on Edit, then Preferences. Under the Category column, click on Navigator. In the Home Page box, type in after Location: www.ccfpd.net, then click OK.

Unable to E-mail using links
The E-mail addresses on this site have been broken up with a script code so as to avoid detection from spam search bots. These bots are designed to search through all of the content of every website it comes across looking for the username@domain.net/com/etc. In order to avoid that detection, script language has been used that breaks up the address into three parts. These parts are then assembled when you click on the link, activating the script. Some browsers will not properly assemble the address. Please first make sure that your browser is not set to block scripts. If you are still having any problems seeing or using the E-mail links, please call, write, or fax the office and give your e-mail address and at least one other way to contact you. (If you call, please spell out any part of an address that is non-standard spelling.)

Other problems
Above are listed the most common problems and their fixes. If you have problems not listed herein, please contact us, and we will e-mail you with a fix if we can. If the problem is user side only or not able to be fixed server side, the fix will be added to this page for further reference.